--We are currently experiencing a high volume of service ticket requests. If you don’t receive a response within 2 weeks, please check your spam/junk folder to make sure you did not miss our response to your request.--
Procurement & Support Services launched a new service portal in ServiceNow in early May 2021. We look forward to connecting with our internal customers in a way that is more efficient and transparent, through a streamlined manner.
Please note that purchasing requests will still require a requisition through CFS. However, with the ServiceNow portal you will be able to connect directly with the buyer assigned to it. Once your requisition and a corresponding ticket is created, you will be able to ask for status updates and ask questions one-on-one about your requisition. We are hoping the ticketing portal will significantly reduce or even eliminate our department’s reliance on email, which is harder to categorize and track, for day-to-day communications regarding most Procurement & Support Services needs.
Moving forward, a completed ticket will be required before routing documents for signature to Procurement (please note RITM# on documents).
Please do not submit multiple tickets for the same request. If you are not receiving a timely response to your submitted ticket, please follow up using your original ticket (via email or log back into the portal and find your ticket under "My Requests" on top navigation bar).
How to submit Direct Pay Requests
Please note, a completed ticket in ServiceNow is required before routing a DPR form for signatures. In our service portal, please choose "Direct Pay Request," then select the type of DPR (allowable transaction, pre-approved transaction or post-transaction).
Once your ticket has been responded to and is designated "complete," you can route your DPR form for signature in DocuSign.
Please note, there is no template for post-transactions in DocuSign. Generally, post-transactions should not occur. Please download the form on our website, check "post-transaction" and provide justification. Once your service ticket is completed, please upload the form to DocuSign and route for signatures.
Please make sure to always note the service ticket number (RITM#) on any documents routed for signature via DocuSign.